IT Specialist Lead

IT Specialist Lead

The IT Specialist Lead serves as a senior member of the Corporate IT team, combining hands-on technical support responsibilities with coordination and oversight of daily support operations. The role acts as a bridge between the Assistant Manager and the support team, providing technical leadership, mentoring colleagues, coordinating local priorities, and ensuring continuity of operations while maintaining active involvement in end-user support activities.

What will your job include?

• Management of hardware/software.
• Responsibility for end-user support (ticket management in the Service Desk system).
• Effective communication with end users across Europe.
• Participation in small projects.
• Training end users, preparing documentation, manuals, and video tutorials.
• Basic work with Active Directory, Microsoft Entra/Intune, DNS, DHCP, and logs.
• Analysis of user requirements, preparation of specifications for external suppliers.
• Providing technical guidance and day-to-day support to the local IT support team.
• Acting as the first point of escalation for complex incidents and service requests.
• Monitoring ticket queues and helping to ensure that service levels are met.
• Coordinating support activities and prioritizing tasks within the team when required.
• Supporting the Assistant Manager in operational and administrative activities.
• Acting as a backup for the Assistant Manager during absences and helping maintain continuity of IT operations.

What will be useful to you?

• Secondary education.
• Active knowledge of English, written and spoken.
• Driving license category B.
• Knowledge of Windows 11 systems.
• Knowledge of MS Office applications and Microsoft 365 services.
• Teamwork skills (communication with IT teams from other countries).
• Ability to organize work effectively.
• Team spirit, precision, attention to detail.
• Proven experience in end-user support or IT operations.
• Ability to mentor and coach other support specialists.
• Strong problem solving and decision-making skills.
• Experience with IT Service Management processes (Incident, Request, Problem Management) is an advantage.

We offer:

• Education and systematic development.
• A well-developed career advancement system.
• Stable background of a successful international company.
• Meal allowance.
• Contribution to pension insurance.
• After one year of employment, a monthly contribution to the benefit system.
• Sick days (5 days per year).
• One extra week of vacation.
• Flexible working hours with the possibility of working from home.

Start date: Immediately
Place of work: Prague 5 – Smíchov